In the UK consumers have certain rights when it comes to returning faulty products and Goods. These rights are covered under the Consumer Rights Act 2015, which provides protection when purchasing Goods, whether online, in-store, or via mail order.
Key points regarding returning faulty products under UK law include:
- Right to a Refund, Repair, or Replacement: If a product is faulty, not as described, or does not meet satisfactory quality standards, consumers have the right to return it to the seller. They can typically request a refund, repair, or replacement, depending on the circumstances and their preference.
- Timelines for Returns: Consumers usually have a right to return faulty goods within 30 days of purchase for a full refund. After this initial 30-day period, they may still be entitled to a repair or replacement, but the process may differ depending on the situation and the seller’s policies.
- Proof of Purchase: Consumers are often required to provide proof of purchase, such as a receipt or bank statement, when returning faulty goods.
- Responsibilities of the Seller: The seller is responsible for faulty goods, not the manufacturer. They are legally obligated to address issues with the product and provide a solution, whether it’s a refund, repair, or replacement.
- Consumer Rights vs. Warranties: Consumer rights are in addition to any warranties provided by the manufacturer or seller. Warranties may offer extended coverage or specific terms, but they do not replace or diminish the consumer’s legal rights under the Consumer Rights Act.
- Returning Goods Bought Online: Consumers have additional rights when buying goods online. They typically have a 14-day “cooling-off period” during which they can cancel their order for any reason and receive a refund. This period starts from the day they receive the goods.
It’s important to note that the rights may vary depending on the specific circumstances and the type of product purchased. Consumers should first attempt to resolve issues directly with the seller, and if unsuccessful, they can seek further advice or assistance from organizations like Citizens Advice or the Consumer Rights Helpline.
Always keep records of communication, receipts, and any other relevant documentation when dealing with faulty products to support your case if needed.
This information is based on the Consumer Rights Act 2015 as of my last knowledge update in January 2022. There might have been updates or changes in the law after this date, so it’s advisable to verify current regulations or seek legal advice for the most up-to-date information.
How Law Clarified can help
If you need a Consumer Rights Solicitor, complete our Contact Form now. Our expert panel of solicitors will guide you through the process, evaluate your eligibility, and ensure you have the necessary evidence to proceed with confidence.
Disclaimer: This article is intended for guidance only and ‘must not’ be relied upon for specific advice.
Stay Updated with Law Clarified! Follow us on TikTok, YouTube, Facebook, Instagram, and LinkedIn. Got something to interesting to publish? Email us at: info@lawclarified.co.uk.